bdgil's Privacy Policy

1 Introduction & Scope

bdgil is a trusted online gaming and betting platform in Bangladesh. We place the utmost importance on our users' privacy and are always committed to keeping their personal information secure.

This privacy policy applies to bdgil's website, mobile version, and all associated digital services. By using this platform, you are considered to have agreed to the terms set out in this policy.

The information described in this policy has been drafted in accordance with applicable laws and regulations of Bangladesh. If you disagree with any part of this policy, please refrain from using our platform.

2 What Information We Collect

bdgil collects user information for specific purposes and only to the minimum extent necessary. A description of the various types of information is provided below:

2.1 Information You Provide Directly

Information you provide yourself during account registration and management includes:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Payment details for deposits and withdrawals (bKash, Nagad, or Rocket account number)
• Identity document details — national ID card or passport (where applicable)
• Contact information you provide when submitting a support request

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser information and operating system
• Session date, time, and duration
• Pages visited and logs of user activity
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

To ensure the security of financial transactions, we retain records of deposit and withdrawal history, betting activity, and bonus-related records.

3 Purpose of Using Information

bdgil uses collected information only for the following lawful and specific purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming, betting, and payment services without interruption.
• Identity Verification: To verify age (21+) and identity.
• Financial Transaction Processing: To process deposits, withdrawals, and bonus payments.
• Security & Fraud Prevention: To ensure account security and prevent unauthorized activity.
• Customer Support: To resolve your requests and complaints.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To improve the quality of our services and the user experience.

4 Data Storage & Security

To protect your information, bdgil uses the highest industry-standard technologies. Our security measures include:

4.1 Technical Safeguards

• SSL (Secure Sockets Layer) encryption — all data transfers are secured
• Encrypted databases — stored information is protected through encryption
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Automated intrusion detection systems

4.2 Data Retention Period

We retain your information only for as long as it is needed to fulfil the purpose for which it was collected or as required to meet legal obligations. Even after an account is closed or becomes inactive, financial records may be retained for a specified period in accordance with applicable law.

4.3 Staff Access Policy

Among bdgil's internal staff, only authorized and trained personnel may access personal information. All staff are bound by strict confidentiality agreements.

5 Sharing Information with Third Parties

bdgil may share information with third parties only in the following limited circumstances and under strict controls:

5.1 Payment Processors

To complete transactions, we share necessary information with our payment partners. Payments on our platform are currently processed through bKash, Nagad, and Rocket.

5.2 Game Providers

To deliver gaming services, our partner game developers (such as Pragmatic Play, Spribe, JILI, PG Soft) may access limited user session information. This information is governed by the respective provider's own privacy policy.

5.3 Legal Requirements

In the case of a court order, a lawful request from an investigating authority, or any other legal obligation, we may be required to disclose necessary information to law enforcement authorities.

6 Cookie Policy

bdgil uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform. Without these, the service will not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To understand user behavior and improve the platform.
• Security Cookies: To keep user sessions secure and prevent fraud.

6.2 Cookie Controls

You can reject or delete cookies by changing your browser settings. However, this may limit some features of the platform.

7 User Rights

As a user of bdgil, you enjoy the following rights:

7.1 Right to Access Information

You can request a copy of the information we hold about you at any time.

7.2 Right to Correct Information

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. Many details can be updated directly in your account profile.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this may not be possible in all cases due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

In special circumstances, you may object to the processing of your information.

7.5 Right to Data Portability

Where technically feasible, you may request your information in a structured, machine-readable format.

To exercise these rights, please contact us. We generally respond within a reasonable time of receiving a request.

8 Protection of Minors

bdgil is a platform for users aged 21 and above only. We do not knowingly collect or process the information of any minor.

If we receive information indicating that a minor is using or has attempted to use our platform, we will immediately suspend that account and delete the associated information. If you believe a minor is using our platform, please let us know.

9 Responsible Gaming & Data Protection

bdgil takes responsible gaming very seriously. To this end, we may monitor your gaming behavior for the following purposes:

• Identifying unusual gaming patterns
• Enforcing self-exclusion or limits at a user's request
• Providing support to users at risk of problematic gaming behavior

Information collected for this purpose is kept strictly confidential and used solely to support responsible gaming.

10 Policy Changes & Updates

bdgil reserves the right to change or update this privacy policy from time to time. For significant changes, we will endeavor to notify you by email or via a notification on the platform.

If you continue to use the platform after a policy update, this will be considered your consent to the updated policy. We therefore recommend checking this page regularly.

11 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even when information is transferred internationally, bdgil ensures that all relevant systems have security measures consistent with the protection standards described in this policy.

12 Dispute Resolution & Applicable Law

Any dispute relating to this privacy policy will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, the applicable legal process will be followed.

For any questions regarding the interpretation or application of this policy, please contact us directly.